CRM Administrator
Immediate Position Opening
The CRM Administrator is responsible for supporting the maintenance, functionality, and continual improvement of the organization’s Salesforce-based Customer Relationship Management (CRM) system. This role is designed to build foundational administrative skills through hands-on experience, guided training, and structured learning. Key responsibilities include assisting with user management, reporting, data quality, documentation, system configuration, and ongoing development of the relational database environment.
General Responsibilities
- Support day-to-day administrative tasks within Salesforce.
- Assist in diagnosing and resolving user and system issues.
- Maintain system documentation, logs, and process notes.
- Participate in Salesforce and job-specific training in preparation for certification.
Specific Responsibilities
- Assist with creating and updating Salesforce user accounts, roles, and permissions.
- Support data imports, data validation, and routine data cleanup activities.
- Help develop and maintain dashboards and reports.
- Learn to configure objects, fields, workflows, and page layouts and contribute to related tasks.
- Document processes, updates, and standard operating procedures.
- Support projects involving system enhancements, new tools, or feature rollouts.
- Ensure all changes are fully tested prior to deployment.
- Assist in delivering user training and addressing follow-up questions.
Qualifications
Faith
- Demonstrated devotion to Jesus Christ, personal holiness, and a passion for making Him known.
- A Christian exhibiting mature spiritual growth, evidenced by the fruit of the Spirit and a firm grasp of foundational Christian doctrine.
- Active member of an evangelical church that affirms the tenets of historic Christianity (PCA preferred but not required).
- Genuine passion for serving the church and its ministry leaders.
- Affirmation of Geneva’s Statement of Faith and adherence to the organization’s Code of Conduct.
Professional
Education & Experience
- High school diploma required.
- Associate’s or Bachelor’s degree preferred.
- Minimum of 5 years of relevant professional experience.
- Interest in Salesforce administration, Salesforce Trailhead experience preferred.
- Commitment to pursuing Salesforce Administrator certification within the first year of employment.
Essential & Key Skills
- Strong relationship-building skills with internal and external partners.
- Strategic thinker with strong business acumen.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Advanced analytical and problem-solving skills.
- Ability to follow established processes and systems.
- Capacity to work independently and manage multiple deadlines.
- Service-oriented mindset and commitment to supporting others.
- Adaptability and resourcefulness in a dynamic environment.
- High degree of professionalism, discretion, and confidentiality.
Technical Skills
- Proficiency with Office 265, Adobe Acrobat, Asana, and the ability to learn additional software tools.
Additional Skills
- Ability to collaborate with Geneva personnel and PCA committees/agencies.
- Perseverance in challenging ministry and business environments.
Professional Development
- Ongoing participation in continuing education relevant to the role.
Location
This position is fully on-site at Geneva’s offices in Lawrenceville, Georgia. Remote work is not available for this role.
Travel Requirements
Periodic travel may be required to support organizational needs.
Working Conditions
Work is performed primarily in a standard office environment. Reasonable accommodations will be provided for individuals with disabilities.
Geneva Benefits Group serves those who serve others, providing practical support for the financial, physical, and mental wellbeing of people who work in full-time ministry.
