Faqs

Some churches and ministries have set an ACH Authorization requirement on their bank accounts which prevents any ACH debit requests from being processed without pre-approval.  ACH requests submitted from an ACH vendor which is not pre-approved will result in an R29...

Geneva’s team of experts has created a host of free resources for sessions, pastors, and presbyteries to reference in the construction of their ministers’ call packages. Visit this page to learn more about thoughtfully built call packages and how your church can...

The new portal has functionality that is similar to the old portal. The consensus among our test group is that it is easier to navigate and use.   We welcome any suggestions you may have for improving the functionality of the new portal.

NWPS is available to address your questions about the new Retirement Contribution Portal.  You can reach them between 8am and 8pm ET at 1-800-613-2250 or assistance@nwpsbenefits.com.

Geneva has sent two emails announcing the change to all organizations participating in the retirement plan, and we sent an email to all administrators/treasurers who process electronic payments.   We mailed a letter announcing the change to every church and church...

Yes, you may visit genevapay.org and print out reports, capture screen prints, and perform other measures to capture data from the old portal.

Yes, most transaction, bank account, and employee information will automatically transition from the old portal to the new portal. No action is required to facilitate the data transition.

From May 15th until May 30th, both portals will be available to you. However, we encourage administrators/treasurers to familiarize themselves with the new portal and process retirement contributions on the new portal.

Yes, we will transition all recurring payments from the current Retirement Contribution Portal to the new portal. During this time, contributions will continue according to the prior schedule. No action is required by our administrators/treasurers.

NWPS, our retirement plan recordkeeper, is the provider of the new Retirement Contribution Portal. NWPS will be equipped to address all questions about the new portal.