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Faqs

How do I communicate employee status changes to Geneva?

Please copy the current month's invoice which lists the employee and his/her coverage.  On the copied sheet, make a note by that employee's name with the change of employment and the last day worked, if applicable. Fax (678.825.1261) or email the page to Geneva for...

Are we invoiced for coverage a month in advance?

The monthly invoice from Geneva reflects the premiums for the current month's coverage.  Please submit the Total Amount Due each month by the Due Date listed on the invoice.

When are benefits effective?

Benefits are effective the first day of the month following the date of hire. Please do not send contributions before this date.

How do we add a new hire for benefits?

New hires should complete and submit an Enrollment form, found on our My Benefits page, and enroll for new insurance benefits within the first 30 days of hire. You can download enrollment instructions and request a secure link on My Benefits.

How do we add insurance benefits?

You can add insurance benefits for your church/ministry staff by following these simple steps: Step 1: Visit our My Benefits page to download enrollment instructions and complete two forms: A) Group Insurance Adoption Agreement (IAA). This allows you to select which...

If I participated in Cherish before, can I participate again?

Yes, you have access to 7 free/subsidized counseling sessions every three years.

Can I purchase property insurance for my home or auto through you?

No. Geneva refers and recommends Brotherhood Mutual® as the property and casualty (P&C) carrier for churches, schools, and ministries. Geneva does not provide individual P&C insurance policies.

Do I have to fill out a medical questionnaire for insurance?

Most of our insurance products are designed to be offered without medical questions if you enroll within 30 days of your date of hire at your ministry organization.

What if my church is willing to participate in these but cannot afford to do so?

Many of the products Geneva provides allow for voluntary participation. This means the employee pays the premiums through a salary-reduction made by the employer and then paid to Geneva. Call us for details at 678.825.1260.

Can I participate individually in insurance if my church does not?

No. Your ministry organization must agree to participate in one or more of the products offered by Geneva for you to participate in them.

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