Faqs

From May 15th until May 30th, both portals will be available to you. However, we encourage administrators/treasurers to familiarize themselves with the new portal and process retirement contributions on the new portal.

Yes, we will transition all recurring payments from the current Retirement Contribution Portal to the new portal. During this time, contributions will continue according to the prior schedule. No action is required by our administrators/treasurers.

NWPS, our retirement plan recordkeeper, is the provider of the new Retirement Contribution Portal. NWPS will be equipped to address all questions about the new portal.

In February 2023, we were notified that Stewardship Technologies, our current Retirement Contribution Portal provider, will no longer support genevapay.org after May 31, 2023, and will be exiting this specific line of business.

The new web address for the Retirement Contribution Portal is https://geneva.clients.nwpsbenefits.com/. You will also find it on May 15th on our website under the ‘My Benefits’ button on the top right-hand corner of our homepage.  Once the ‘My Benefits' page loads,...

The new Retirement Contribution Portal is set to go live on Monday, May 15, 2023. From May 15th through May 31st, both the old and new portal will be available to users. Treasurers/administrators making one-time contributions will be able to use either portal....

Due to security protocols on the old Retirement Contribution Portal, we will not be able to transition your username and password to the new Retirement Contribution Portal.

Geneva's Counseling and Wellbeing Benefit is provided through the Full Strength Network (FSN). Once you are enrolled through Geneva, you will receive a confirmation email from FSN with your username and password for your membership. You can access your member login...

The simplest way to make an ACH donation is via bank transfer. There are two secure ways to do this: Instant Transfer and Manual Transfer. Download instructions here. We regret the inconvenience this may cause but your account security and compliance is of upmost...

Yes. As of January 1, 2022, QLAC premiums are limited to the lesser of $145,000 or 25% of your qualified account balance at the time of purchase.